TSplus Remote Support Description
The Best Alternative to TeamViewer for Remote Desktop control and Screen Sharing. Provide instant Attended or Unattended Remote Assistance to your teams or clients anywhere, at any time.
- Screen Sharing :
Agents can take control of the screen, mouse, and keyboard of remote clients. The end-user can allow the agent to take control in one mouse click. As soon as the end-user allows the connection, the chat box appears, and the remote support session starts.
- Multi-agent Support Session :
An Agent can take control and troubleshoot independently or collaboratively: multiple Agents can connect to the same remote computer.
- Chat Box :
Both the agent and the end-user have a tailored chat box. The agent’s chat box contains vital information and all the standard functionalities he will need to run the session.
The end-user chat box is simpler for an ideal user experience. It contains key functionalities such as file sharing.
- File Transfer :
Both the agent and the end-user can upload and share files with their counterparts.
- Language :
The agent can easily change the language of the remote support interface.
- Send Commands :
Support Agents can send keyboard commands such as ctrl+alt+del or start the Task Manager on remote computers.
Multi-monitor Support
Support agents have access to all displays on a remote computer using a multi-monitor configuration.
- Remote Computer Information :
Agents can view OS, Hardware and User Account data from the Remote PC.
- Session Recording :
Support agents can record a session and save it as a video file.
- Enable/Disable Clipboard Synchronization :
Support agents can enable or disable the copy-paste clipboard functionality between the agent and the end-user PC.
- Easy Screenshots :
Support agents can easily take screenshots in one click during the session.
- Screen Sharing :
Agents can take control of the screen, mouse, and keyboard of remote clients. The end-user can allow the agent to take control in one mouse click. As soon as the end-user allows the connection, the chat box appears, and the remote support session starts.
- Multi-agent Support Session :
An Agent can take control and troubleshoot independently or collaboratively: multiple Agents can connect to the same remote computer.
- Chat Box :
Both the agent and the end-user have a tailored chat box. The agent’s chat box contains vital information and all the standard functionalities he will need to run the session.
The end-user chat box is simpler for an ideal user experience. It contains key functionalities such as file sharing.
- File Transfer :
Both the agent and the end-user can upload and share files with their counterparts.
- Language :
The agent can easily change the language of the remote support interface.
- Send Commands :
Support Agents can send keyboard commands such as ctrl+alt+del or start the Task Manager on remote computers.
Multi-monitor Support
Support agents have access to all displays on a remote computer using a multi-monitor configuration.
- Remote Computer Information :
Agents can view OS, Hardware and User Account data from the Remote PC.
- Session Recording :
Support agents can record a session and save it as a video file.
- Enable/Disable Clipboard Synchronization :
Support agents can enable or disable the copy-paste clipboard functionality between the agent and the end-user PC.
- Easy Screenshots :
Support agents can easily take screenshots in one click during the session.
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