Airbus Remote Assistance Description
With Airbus Remote Assistance you can provide and receive remote assistance internal or external of Airbus. It offers a wide set of features and modules to handle daily challenges in maintenance and service efficiently. Communicate with experts location-independently via video session, exchange messages and media, and much more!
It provides live video and voice communication from on-site technicians to one or more remote experts.
It can be used in combination with smartphones, tablets, notebooks or augmented reality headsets (Microsoft HoloLens 2)
Remote Maintenance
• Live video streaming with an expert or other users from your contact list
• Video sessions with anonymous participants are also possible using a combination of service number and password
• Integrated laser pointer to point out specific elements
• Take snapshots of the video session in progress and add annotations for better understanding
• Exchange documents such as photos, videos, documents, etc.
• Splitscreen view with the whiteboard or PDF document
• Sharing desktop screen
• Invite additional participants to an ongoing session and host a multiconference
• Recall past sessions online at any time in the service case history
• End-to-end video encryption with WebRTC
Instant Messenger
• Exchange messages and media via the instant messenger
• Group chats
• Use the contact list to see which experts or technicians are currently available
• SSL-encrypted data exchange (GDPR-compliant)
Session scheduling
• Organize and plan work processes and meetings
• Create as many online meetings as you need
• Invite team members from your contact list or add external participants via email invitation
It provides live video and voice communication from on-site technicians to one or more remote experts.
It can be used in combination with smartphones, tablets, notebooks or augmented reality headsets (Microsoft HoloLens 2)
Remote Maintenance
• Live video streaming with an expert or other users from your contact list
• Video sessions with anonymous participants are also possible using a combination of service number and password
• Integrated laser pointer to point out specific elements
• Take snapshots of the video session in progress and add annotations for better understanding
• Exchange documents such as photos, videos, documents, etc.
• Splitscreen view with the whiteboard or PDF document
• Sharing desktop screen
• Invite additional participants to an ongoing session and host a multiconference
• Recall past sessions online at any time in the service case history
• End-to-end video encryption with WebRTC
Instant Messenger
• Exchange messages and media via the instant messenger
• Group chats
• Use the contact list to see which experts or technicians are currently available
• SSL-encrypted data exchange (GDPR-compliant)
Session scheduling
• Organize and plan work processes and meetings
• Create as many online meetings as you need
• Invite team members from your contact list or add external participants via email invitation
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