Bassher Help Desk Description
It is a technological solution that efficiently manages your Service Desk or Control Desk, managing your work orders and monitoring field staff at any time and from anywhere.
Benefits
+ Immediate attention and precise follow-up to each request or incident reported.
+ Assurance in the fulfillment of service levels.
+ Effective costing of each ticket attended (materials used, control of expenses, assets assigned or withdrawn, among others).
+ Effective control of inventory of materials and equipment installed.
+ Staff Performance Report according to the time assigned in each activity.
Functions
+ Centralized management of services.
+ Inventory control of materials and assets.
+ Automated process for corrective, preventive and / or installation and equipment configuration maintenance.
+ Real-time monitoring of technicians and equipment installed.
+ Visualization of documentation and photographs taken on site.
+ Customer portal, reports and statistics.
Benefits
+ Immediate attention and precise follow-up to each request or incident reported.
+ Assurance in the fulfillment of service levels.
+ Effective costing of each ticket attended (materials used, control of expenses, assets assigned or withdrawn, among others).
+ Effective control of inventory of materials and equipment installed.
+ Staff Performance Report according to the time assigned in each activity.
Functions
+ Centralized management of services.
+ Inventory control of materials and assets.
+ Automated process for corrective, preventive and / or installation and equipment configuration maintenance.
+ Real-time monitoring of technicians and equipment installed.
+ Visualization of documentation and photographs taken on site.
+ Customer portal, reports and statistics.
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