LitmusWorld Accelerate Description
The LitmusWorld Accelerate Mobile app enables you to keep track of your overall CX performance in near real-time. Get actionable insights on-the-go, enable your frontline staff to listen through a mobile-ready view of incoming issues, and ensure you and your frontline staff are always in touch for faster close-looping.
▶ Real-time responses across all touchpoints 📊
● One-stop view of CX performance, down to the last touchpoint
● View score trends over varying time periods
▶ Get access to feedback on the go 🏃
● Act on individual customer responses in near real-time
● Empower the frontline and drive organizational agility
▶ Respond to customers right from the app 📲
● Quick actions pop up to take action on the feedback
● Chat, assess, escalate, delegate, add notes, capture root cause, etc.
▶ Assign issues to the right people and track to closure 🎯
● Categorize and tag issues to drive systemic action by concerned departments
● Close the loop with the customer at every level of the organization to ensure agile closure of issues
▶ Real-time responses across all touchpoints 📊
● One-stop view of CX performance, down to the last touchpoint
● View score trends over varying time periods
▶ Get access to feedback on the go 🏃
● Act on individual customer responses in near real-time
● Empower the frontline and drive organizational agility
▶ Respond to customers right from the app 📲
● Quick actions pop up to take action on the feedback
● Chat, assess, escalate, delegate, add notes, capture root cause, etc.
▶ Assign issues to the right people and track to closure 🎯
● Categorize and tag issues to drive systemic action by concerned departments
● Close the loop with the customer at every level of the organization to ensure agile closure of issues
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