gaiia field service Description
Empowering Field Technicians with Advanced Tools:
gaiia field service is not just an app; it’s a comprehensive solution integrated with our OSS/BSS designed to empower your technicians, dispatchers, and CSRs. Whether in the city or a remote area, our app keeps your team connected and efficient.
Key Features Include:
- Dynamic Scheduling: Scheduling changes will update in real-time to meet the demands of the day. Technicians see their updated schedules instantly, with all the details they need right at their fingertips.
- GPS Tracking: The app includes GPS functionality that enables dispatchers and managers to see the real-time locations of technicians, enhancing the coordination and management of field operations
- Comprehensive Work Details: Technicians have access to all necessary work-related information within the app, including detailed customer information, ensuring they are fully prepared before arriving at the service location.
- Guided Task Completion: The app guides technicians through the required steps and tasks for each work order.
- Notes and Photo Documentation: Technicians can add notes and upload photos directly to a work order through the app. This feature aids in detailed documentation and provides valuable insights into job completion and potential issues.
- Status Updates: Technicians can update their status directly within the app, such as indicating when they are en route, working, or have completed a job. These updates are instantly reflected in gaiia for real-time visibility.
- Route Viewing and Navigation: Technicians can easily indicate when they are en route to a location and use the app to view the best route, ensuring timely arrivals and efficient navigation throughout their workday.
- User Permissions: Administrators can create and manage user profiles with specific permissions, ensuring that team members only access information and functionalities relevant to their roles.
gaiia field service is not just an app; it’s a comprehensive solution integrated with our OSS/BSS designed to empower your technicians, dispatchers, and CSRs. Whether in the city or a remote area, our app keeps your team connected and efficient.
Key Features Include:
- Dynamic Scheduling: Scheduling changes will update in real-time to meet the demands of the day. Technicians see their updated schedules instantly, with all the details they need right at their fingertips.
- GPS Tracking: The app includes GPS functionality that enables dispatchers and managers to see the real-time locations of technicians, enhancing the coordination and management of field operations
- Comprehensive Work Details: Technicians have access to all necessary work-related information within the app, including detailed customer information, ensuring they are fully prepared before arriving at the service location.
- Guided Task Completion: The app guides technicians through the required steps and tasks for each work order.
- Notes and Photo Documentation: Technicians can add notes and upload photos directly to a work order through the app. This feature aids in detailed documentation and provides valuable insights into job completion and potential issues.
- Status Updates: Technicians can update their status directly within the app, such as indicating when they are en route, working, or have completed a job. These updates are instantly reflected in gaiia for real-time visibility.
- Route Viewing and Navigation: Technicians can easily indicate when they are en route to a location and use the app to view the best route, ensuring timely arrivals and efficient navigation throughout their workday.
- User Permissions: Administrators can create and manage user profiles with specific permissions, ensuring that team members only access information and functionalities relevant to their roles.
Open up
