The Mirlin Connect mobile app is a powerful tool that aligns companies with their Employees, Customers and Vendors to improve service levels, retention and productivity while increasing collaboration and the bottom line.
Every interaction a company has with its customers, employees and suppliers is a “Moment of Truth” that has an outcome that leaves an impression. A positive experience will increase brand equity and customer affinity while a negative one will result in lost time, money and effort while creating feelings of disrespect, frustration and confusion.
The Mirlin Connect app identifies and manages all interdependent elements of the overall service delivery model while providing perpetual service data flow and communication string history. The data can provide leading indicators on the service satisfaction of your customers and continuous reporting on your employees’ engagement and execution on a daily, weekly or monthly basis.